At CoachNow, we’re always here to help you get the most out of your experience, whether you’re a coach, athlete, or parent.
Our Support Team fields a lot of great questions every week, so we’ve put together answers to some of the most common ones we see. If you’re running into any of the questions below, you’re not alone, and we’ve got you covered!
Why am I getting an error that my invitation has expired?
Invitations are good for ONE TIME USE ONLY!
After you create your CoachNow account, you cannot use the link in that invitation email to log in. The link has expired because you used it already - great job getting signed up!
You will now only want to use the CoachNow App to log in, which you can download on Appstore here or Google Playstore here or login on our website here.
https://help.coachnow.io/en/articles/10288142-mobile-app-links
Why don’t I see anything in my Space from my Coach?
If you just accepted your Coach’s invitation to join CoachNow, chances are that they haven’t uploaded anything into your Space just yet. What you can do is write a post in that Space asking your Coach when you can expect a post from them.
They might be out there training other clients, but they will most definitely get it to you on their next day for admin/computer tasks! Every time you share something to your Space, your Coach will be automatically notified by our system.
How do I message my Coach?
To reach your Coach, you will need to create a Post in the Space or Group you share with your Coach.
Clicking on the Orange button or Messages will reach the Support Team, and we love hearing from you - but also want to make sure that you reach your coach!
https://help.coachnow.io/en/articles/6310453-how-do-i-post-reply-in-spaces
I’m an Athlete - Shouldn’t I have a free account? Why is it asking me to pay?
When registering for CoachNow, you are asked what kind of user you will be with the App - Coach | Athlete | Parent/Fan. If you happen to select Coach, it will send you on a different path that will make our system think you are eligible for a membership.
You are correct, all Athletes invited by CoachNow can use our free membership to connect with your Coach who is paying for their own membership.
Why is my Coach not seeing my posts?
Your Coach only has access to the Spaces or Groups you share with them. If you post something to your Library, they will not see it. Only you have access to all the contents of your Library.
Still have questions? Our Help Center is packed with resources, and our Support Team is always happy to assist.
You can reach out anytime via the app or visit help.coachnow.io for more tips and step-by-step guides.
We're here to make sure your CoachNow experience is smooth, simple, and effective.