Support

Check out our FAQ’s on how to use our app, upgrading, or just general inquiries. Can’t find what you’re looking for or want to schedule a demo? Contact us

The Basics

1. Go to “Teams” from the main sidebar, then select a Team.

2. From the “Everyone” sidebar, select the “Team Members” tab, then “Invite Members”

3. Select “Import SportsEngine Roster”

4. If you haven’t already, sign into your SportsEngine account

5. Once it’s done signing you in, select which roster to import into CoachNow

6. Once the roster is loaded, confirm its details and then select “Import and Invite”

 

7. Done! All your roster members will receive an email invitation to join CoachNow and the team. NOTE: If they don’t have an email, they’ll be put into the “Incomplete” section of the “Members” tab. They must have an email to join.

Category: The Basics

1. Create a new Team by going to “Teams” from the main sidebar, then selecting the blue “New Team” button.

2. Enter your Team name and details, then select “Create Team”

3. Once created, select “Invite Members to Team”

4. Then select “Import SportsEngine Roster”

5. If you haven’t already, sign into your SportsEngine account

6. Once it’s done signing you in, select which roster to import into CoachNow

7. Once the roster is loaded, confirm its details and then select “Import and Invite”

 

8. Done! All your roster members will receive an email invitation to join CoachNow and the team. NOTE: If they don’t have an email, they’ll be put into the “Incomplete” section of the “Members” tab. They must have an email to join.

Category: The Basics

Link your SportsEngine Account

If you already have a CoachNow membership, you can link your SportsEngine account in Account Settings. Just open CoachNow> Settings> Connections> Connect to Sports Engine.

Sign Up for CoachNow with SportsEngine

Existing SportsEngine members can create a CoachNow account using their SportsEngine credentials. Just go to our Sign Up page and select the Sign Up with SportsEngine button. Enter your SportsEngine credentials to get started with creating your new account.

Category: The Basics

Groups can be added to any existing team.

From the Mobile App, while viewing a Team, tap on the more options icon in the upper right hand corner> Select ‘Edit Members and Groups’> Select the ‘+’ icon to add a new Group. You can also quickly add a Group from the Team view by tapping on the ‘+’ icon next to the Team Groups.

From the website, while viewing a Team, Tap on the ‘+New Group’ button located on the left side of the Team Feed and enter the Group Name.

Once your new Group is created, add members and posts to get started.

Category: The Basics

Groups can be added to any existing Team. Groups are intended to break out Athletes who have specific roles on the team, and the communication is solely for that Group.

For example, you can create a Special Teams Group where you only post content relating to their role. This way, you don’t clog up your Team Feed with content that only some of your Athletes need. All posts that are added to a Group will only appear on the Group Timeline, and the Athletes/Coaches Feed.

Category: The Basics

A CoachNow Team is a hub for your collection of Team Athletes. Teams allow Coaches and Athletes to communicate quickly, efficiently and more importantly, in one place. Keeping everyone in the conversation is important for Team Sports and you can even include Viewers, like Parents or Recruiters to join a team in a ‘view only’ capacity.

Once you have created a Team, create Groups within the Team that allow you to segment off certain Athletes who may focus on specific roles. A good example would be a Special Teams Group where athletes can focus on routines specific to their role.

Category: The Basics
Tag: team

You can reset your password here. Make sure to enter the same email address you used to sign up for CoachNow.

Forgot your email? Send us a note and we’ll help you out!

Category: The Basics

A Space is a private hub for both you and an Athlete to collaborate, share videos, photos and notes, as well as track an Athlete’s development and analyze their performance, all in one place. They are perfect for 1:1 training and personal growth. You can also add members or recruiters to track an Athlete’s progress.

Spaces connect you to who and what matters most to your development, and gives you the platform to reach your personal goals.

Category: The Basics

Mobile App:

1 – Tap the blue ‘+’ button on the home screen. Here, choose or create a new ‘Sport’ and select or invite a new ‘Athlete’ to work with. Sport will be pre-selected if you’ve defined your sport already during Sign Up to make creation faster.

2 – You can also add any other Coaches, Fans or Scouts that are interested in the success of your Athlete. This is optional.

3 – Utilize Notification settings during Space creation to set your preferences for app push or email notifications. These will default with any other Space you create moving forward.

4 – From the mobile app, you can even add new spaces to Segments. Segments group various Spaces together for simplified, one-time communications with Members. This option will only appear if you have Segments.

5 – Tap ‘Create’ in the top bar and invitations will be sent to the selected Athlete and Members. We’ll let you know when they join in the Notifications > Invitations tab.

CoachNow Website:

1 – Select Spaces from the menu, then select ‘New Space’. Here, select or invite a new ‘Athlete’ to work with, then verify or select your sport. Sport will be pre-selected if you’ve defined your sport already during Sign Up to make creation faster.

2 – Next, add Coaches, Parents and Fans that will keep this Athlete motivated!

3 – Tap ‘Create’ in the top bar and invitations will be sent to the selected Athlete and Members. We’ll let you know when they join in the Notifications > Invitations tab.

Category: The Basics

You can invite Members to Spaces/Teams at any time. Here’s how:

Navigate to the Space/Team, tap the more options icon in the top bar, tap the “Members” button, and then “Invite Members”. Here, you’ll have the option to invite more Coaches, Athletes (Teams only), and Members into the Space/Team via email or your device’s contact list.

Category: The Basics

1 – On the CoachNow mobile app, select the blue ‘+’ button on the Teams tab from the home screen. On Web, select the New Team button from the Teams page. Here, choose or create a new ‘Sport’. Sport will be pre-selected if you’ve defined your sport already during Sign Up to make creation faster.

2 – Enter your team’s name and add an optional logo.

3 – Utilize Notification settings during Team creation to set your preferences for app push or email communications. These will default with any other Team you create moving forward. Once you’ve set your Team Name, Logo and Notifications settings, just tap Create in the upper right corner.

4 – Next choose to Invite members from your device and CoachNow contacts, or by entering their name and email. Tap on the Invite with Share Link option to generate an invitation link that can be sent to anyone. When members follow the invitation link, they will be added to your Team. Sports Engine Coaches can also import Rosters directly from their existing Sports Engine accounts.

Category: The Basics

Tags allow you to easily organize instructional posts and media and makes them searchable for yourself and other Members.

When creating a new post, simply tap the ‘Add Tags’ button and you’ll be able to create and add Tags to your post. In your Feed or Space/Team, tap the funnel icon next to the search bar and you’ll easily be able to filter media by Tags.

Category: The Basics

Media can be posted to any Training Space or to any Plus Team. Free Teams are limited to Text only posts.

1 – Tap the orange capture button to display a list of media options: “Video” and “Photo” will open your camera to capture new media. “Library” will open your device or CoachNow Library to choose existing media. “Note” will just be a text-based post. “Audio” will open your microphone to capture new audio. “Document” lets you choose docs from Dropbox, Word, iCloud, and more.

2 – After selecting and/or capturing your media, you’ll be brought to the Post editing view. If you’re posting from the Home or Feed, you must select a Space(s) this post will go into. If you’re already in a Space, the destination will be pre-selected.

3 – Optionally, you can create and customize post Tags, which make it easy to filter and organize a large collection of posts for your audience. Select from Tags you’ve created, Tags from a specific Space, or create a new one easily.

4 – You can also utilize the telestrator to draw on or edit video/imagery before you post; just tap on the pencil icon over the media thumbnail to get started. Note: If you use Snapshot or Recording features here your original media will be discarded and replaced.

5 – Simply tap “Post” and your media will be uploaded to the selected Space/Team(s). Larger media will take a bit longer to post; you can view their progress by tapping the lightning bolt icon in the top bar of the Feed.

Category: The Basics

Video: mov, avi, mp4, m4v, mkv, wmv, mpg, mpeg, webm, ogv, 3gp, 3gp2, 3g2, 3gpp, 3gpp2, Youtube and Vimeo links (embedding currently not supported)

Imagery: gif, jpeg, jpg, png

Documents: doc, docx, pdf, xls, xlsx, ppt, pptx

Audio: m4a, mp3, wav, wma, aif, ogg

Tip: Loading larger files can take a little longer, but connecting to stable wi-fi can help speed up the uploading process!

Category: The Basics

Video and image analysis tools that help athletes get better faster, and help coaches give timely feedback in a comprehensive way. Here’s how:

Slo-mo and scrubbing

Upload or select any video/image. If it’s a shorter video, the app will automatically process slow motion which allows for fine-tuned scrubbing. For longer videos, simply tap the slo-mo icon in the bottom right corner and it will begin to process. Once done, you can select which speed ratio you want the video to play at.

Telestration

Use a set of simple telestration tools on the right to emphasize and draw on any portion of the media. Taping an option when it’s already selected will reveal different color options. You can also undo or delete drawings using the icons on the left side.

Snapshot

Tap the camera icon in the top bar to save a snapshot of the media. You can then create a new post with the snapshot or add it as a reply to any post thread you’re in.

Recording

Tap the microphone icon in the top bar to record your voice and actions on the media. Once done, tap the red square to stop and save the recording. Like snapshot, you can then create a new post or add it as a reply to any post thread you’re in.

Comparison

Tap the “VS” icon in the top bar to compare media. You can select media from your device’s library, CoachNow Library, the current Space or another Space you’re a part of. If you want to synchronize certain parts, tap the link icon in the bottom right and you’ll be able to scrub both videos at the same time.

Replies

Tap the reply bubble icon in the top right to return to the media’s thread. This icon will only appear for media selected from the Feed, Space or Team.

Category: The Basics

Notifications are crucial to staying up-to-date and keeping your communications active, but sometimes it’s easy to get bogged down. Here’s how to manage them:

Email Digests

Get a daily or weekly email summary of all activity from Spaces or Teams you’re apart of. Navigate to Notifications, tap the gear icon in the top bar, and tap “Daily Digest” to fine-tune when you get the email during the day.

Space Notifications

You can also manage the type of notifications you get for each Space you’re a part of. Navigate to Notifications, tap the gear icon in the top bar, and tap “Spaces”. Tap the email or phone icons to turn on/off notifications for that specific Space.

Team Notifications

Team Notifications can be managed from the Team View. Locate your Team> Select the more options icon on the top right corner of the screen> Tap on Team Settings. From here, you can update Email and Push notifications for the selected Team.

Category: The Basics

Only the Athlete of a Space or owner of a Team can delete it, others can leave the Space or Team to remove it from their profile. Here’s how:

Deleting a Space/Team

If you’ve created the Space or Team, navigate to it from the home screen, tap the gear icon in the top bar for its Settings, scroll to the bottom and select “Delete”.

Note: Deleting a Space or Team can not be undone. If you have deleted a Space or Team by accident, please contact us so we can recover it for you.

Leaving a Space/Team

If you’ve joined the Space or Team, navigate to it from the home screen, tap the settings icon in the top right corner of the screen, scroll to the bottom of the settings screen and hit “Leave”.

Note: If you leave a Space/Team by accident, contact the owner of the Space/Team and they can re-invite you at any time.

Category: The Basics

You can always edit or delete post and replies you’ve added. If you’re the owner of a Space/Team, you can moderate any posts/replies from any member that appear it it. Here’s how:

Editing a post

If you’ve created the post or you’re the owner of the Space/Team, navigate to the post, then tap the 3-dot icon in the top bar. Tap “Edit” and you can update copy or edit/add its Tags. After making changes, tap “Update” to save the changes.

Deleting a post

If you’ve created the post or you’re the owner of the Space/Team, navigate to the post, then tap the 3-dot icon in the top bar. Tap “Delete”, then accept the prompt and the post will be deleted.

Editing/deleting a reply

If you’ve created the reply or you’re the owner of the Space/Team, navigate to the reply, then tap and hold down on it. Here you can copy, edit or delete it.

Category: The Basics

CoachNow allows you to edit, resend or delete invitations. Resending invitations is also an easy way to quickly re-engage your invitees so that they can stay on top of it. We’ll also automatically send invitation reminders to them every couple days. Here’s how:

Editing, resending, or deleting invitations

Navigate to the Notifications view and tap the Invitations tab at the top, and tap/swipe the 3-dot icon on the actual outgoing Invitation to view its options. You can also manage Team Invitations by going to the Team> Team Settings> Members.

Category: The Basics

Easily edit all your profile information:

  • Profile picture
  • First and last name
  • Email address
  • Phone number
  • Sport and role
  • Password

Editing your profile

Navigate to Settings, tap the “Edit Profile” button at the top, and scroll to view the list of all available options. After editing, you can tap “Save” or back track to overwrite information.

Category: The Basics

Easily manage how much device storage and content Edufii takes up on your device. Adjusting limits can help improve performance.

Adjust device storage use

Navigate to Settings, and tap the button below the “Device Storage Use” title. Here you can view how much storage you’re currently using and set the limit for storage manually.

Clearing storage

In this view, tap the “Clear CoachNow Storage” button at the bottom. Clearing storage will remove it from the device but not from our server. If you mistakenly cleared your storage, contact us and we can retrieve it for you.

Category: The Basics

Most video analysis tools have a feature that will allow you to export your content to other apps. If you have other analysis tools you prefer to use it is quite simple to transfer those videos over to CoachNow and make them easily accessible to your athletes.

Coach’s Eye

Open your Coach’s Eye app > Select the video you’d like to share to CoachNow > Select the three dots in the top right portion of the screen and choose share > Export from App > Open in… > Find CoachNow in the list of apps > Choose a Space and select Post in the top right hand corner of the screen

Hudl Technique

Open your Hudl app > Click to the right of the video you want to share > Choose share > Export to other apps & devices > Find CoachNow in the list of apps > Choose a Space and select Post in the top right hand corner of the screen

Other tools are not always as simple but we can help you as long as you can get the video or content out of the app or tool you are using.

Category: The Basics

Your privacy, security, and any other personal data are extremely important to us. Our goal is to provide a private and fulfilling experience for Coaches and Athletes alike. Here are some features we put in place to make this possible:

  • CoachNow doesn’t offer a public database, so your account will not be searchable by any other website, platform, or service.
  • Only members who have been invited to a Space/Team can see its content.
  • In order to invite someone to your Space/Team, all you’ll need to know is their email address and we’ll securely handle the rest.
  • Once you have established a connection with someone in a Space, their name will only be listed as contact within CoachNow.

Want to learn more? View more on our privacy policy information here.

Category: The Basics

CoachNow+ Membership

CoachNow+ offers the best tools for advancing your coaching, helping you build your business and developing your Athletes.

Unlimited Spaces

Having unlimited Spaces allows you to connect with more athletes and maximize your impact. Creating individual Spaces for each Athlete helps with organization, Athlete Development and creates a professional business front for your Coaching.

Library 

Library makes it easier than ever to save, organize, and share important content and media with Athletes, Coaches and Parents.

150GB of Storage

Allows you to store and access all the content you’ll need for your coaching program.

Segments

Segments is a bulk messaging feature that allows you to separate clients/athletes into “segments” in order to quickly post in those Spaces, all in one action.

Templates

Templates make creating Spaces easier and more efficient when you are working with new Clients/Athletes. As a Coach, you can create a Template that includes all the information you’d like to share with new Clients/Athletes.

Our Support Team can be easily reached here, on CoachNow.io or by emailing us at support@coachnow.com.

You can also go to our pricing page for a complete overview.

Our team is always available for demos and we are passionate about helping you (and your team) with your coaching business. Please set up a live demo with us if you’d like to see CoachNow+ in action and to discuss your options for your business.

You can manage your membership and billing options here or you can contact our Support Team at any time.

Memberships can be purchased in-app with App Store on Apple devices, Google Play Store on Android devices, or directly through CoachNow.

Starting your trial

You will have the option to start a 14-day free trial of CoachNow+, which gives access to unlimited Spaces, 150 GB storage, Library, Segments, and Templates tools. In your app, simply go to Settings, tap the “CoachNow+” button at the top, tap “Purchase” and “Start 14-Day Free Trial”.

Trial expired

After your trial is over, you can continue with CoachNow+ for only $39.99/monthly or $299.99/annually. Learn more about CoachNow+ benefits here.

For more on bulk pricing please contact us.

What if I choose not to continue with CoachNow+?

If you decide not to upgrade to CoachNow+, you can still actively participate in your first five Spaces. Though participation will be limited in any additional Spaces, you will still be able to view any existing content. Those additional Spaces will essentially be “read only” for you, and you will need a CoachNow+ account in order to post or reply.

Note: Your athletes/fans can continue posting in a Space, regardless of your CoachNow+ account status.

If the timing isn’t right, you will always have the option to upgrade to a CoachNow+ subscription anytime and regain full access to those existing Spaces!

If you need to take a break from CoachNow+ due to seasonality, injury, etc. we’ll essentially put your account on pause or “read only”.

If your membership ends, you’ll still be able to utilize your initial 5 Spaces, and unlimited Teams. Any additional Spaces will be listed as ‘view only’. The last thing we want is for you to lose any data or access to your Spaces. You’ll still be able to see everything (even new posts) but won’t be able to actively post/reply or work in your additional Spaces. You’ll be able to resume your CoachNow+ membership at any time to regain full access to the CoachNow+ Features.

Note: Your athletes/fans can keep posting, liking, and replying without losing their normal access or features.

All free users will have access to:

5 Free Spaces + Teams Notes

Create and post media in up to 5 Spaces for free while posting messages via Notes to Teams and Groups. Technology is taking a lot of guesswork out of training for both coaches and athletes. Use Spaces as the the backbone for training and communicating with your athletes and teams. Start creating Spaces for 1:1 or use Teams with text only.

Free Media Tools in Spaces

CoachNow’s media tools like video analysis are free in Spaces but require CoachNow+ to use in Teams. Immediate feedback is a key element to athletes retaining instruction on any level, and there is no better way to do that than with video or images.

Feed Progress

Your in-app feed gives you real-time updates to all Spaces. This is where you will track your athlete’s progress and stay connected, on and off the field. Store and organize your photos, audio, documents and more in an environment that streamlines communication, progress tracking and collaboration.

5GB of storage

Get 5GB of introductory cloud storage, which roughly equates to 1500 photos, 4 hours of video, 60 hours of audio, or 10,000 documents

Custom Notifications

All CoachNow members can edit and customize their notifications. From emails to push notifications, get the messages you want, how you want.

Store media in your personal CoachNow Library 

Library automatically stores all your photos, videos, and documents that you’ve posted in CoachNow.

This is a great way to backup your files, and keep them safe, all in one place. You can also add media manually, adjust your device data storage settings, and easily tag media to organize your content.

Upgrade to CoachNow+ to access Library!

Learn how Segments can help you better manage your teams and communications

Segments is a group messaging feature that allows you to separate your athletes/clients into distribution lists and post directly to their individual Spaces, Teams or Groups. This feature works similarly to bcc email distribution lists, but only you can see which Spaces the content was posted in.

Segments can even be utilized to create groups that may have attended a specific clinic who may be in a certain age group.

For example, if you Coach Youth and High School aged students, you can create a specific segment called ‘Youth’. Anytime you need to share something with that group, just post it to the Youth Segment and it will be visible by all of the Athletes you’ve added to that particular group.

Upgrade to CoachNow+ to access Segments!

Templates make creating Spaces easier and more efficient when you are working with multiple Clients/Athletes.

As a Coach, you can create a Template that includes all the information you’d like to share with new Clients/Athletes. When you use that Template to create a new Space, everything you added to that Template will be visible when the Client/Athlete accepts their invitation.

Creating a Template

Start at the Library tab in the left pane menu, then select “Templates” at the top. Next click “+ New Template” and give it a name before loading it up with any videos, pictures and other media you want your Athletes’ Spaces to come pre-filled with.

You can rearrange media after you put it in your Template so posts are ordered how you want them.

Note: Templates is currently only available on the CoachNow web app. We will be looking to include it in our mobile apps in the future!

Upgrade to CoachNow+ to access Templates!

CoachNow does offer a bulk discount for Schools, Clubs and other Organizations that have five or more coaches.

Having a large group of coaches and athletes to coordinate for can be difficult. CoachNow can help with communication and organization for everyone that is part of the business.

Please contact us for more information on group discounts.

When CoachNow began, we had a mission of connecting the world’s greatest coaches, across all sports, in efforts to revolutionize the world of instruction. Coaches can lead better when they have the ability to easily connect, share and collaborate with others.

CoachNow is currently being used by world-class coaches in 60 sports across 140 countries, and the diverse group of Coaching Leaders is part of what makes the platform a great hub for new Coaches and Coaching Businesses.

Members of CoachNow+ will be automatically invited to the LEVEL UP Team where they will have access to live interviews, webinars, top-shelf content on coaching philosophies and business management plus a whole lot more from best selling authors, Hall of Fame coaches and up and coming thought leaders.

If you are a coach and would like to be a part of Level Up, please fill out this form here.

Troubleshooting

If CoachNow has a problem connecting with SportsEngine, there are a couple of things you can do to resolve the problem.

Go to SportsEngine.com to make sure you are signed into your SportsEngine account. Once you verify that you are signed into your SportsEngine account, try again to connect to CoachNow.

Note: You’ll need to use the same email address when connecting a SportsEngine account to CoachNow.

If you are still having trouble, please contact us for assistance.

Category: Troubleshooting

Connecting CoachNow with Facebook

Sometimes CoachNow will have issues connecting with Facebook. Here are steps to help you sign in and reconnect your Facebook account:

1 – Open your Facebook app or visit facebook.com
2 – Login if you haven’t already and navigate to Settings & Privacy > Account Settings > Apps
3 – Go to Logged in with Facebook > CoachNow > Remove App > Confirm
4 – Open CoachNow and Sign In/Sign Up to reactivate Facebook

For additional help and troubleshooting, please contact us for assistance.

Category: Troubleshooting

Video Playback Troubleshooting 

Trouble loading a video? First try clearing out the CoachNow storage in Settings, then select the video again to reload it.

CoachNow requires a date or Wifi signal to load new media. Be sure to check your network settings if you are still having trouble loading videos.

For additional assistance, feel free to contact us and our support team can assist you further.

 

Category: Troubleshooting

Device Permissions

CoachNow can have issues opening the camera, gallery or recording with the microphone without your consent. Most devices require consent before Apps can access your media. You will need to give the CoachNow app permission to access these iPhone features in order to use them with CoachNow. Device Permissions are needed to capture media using the device camera, or microphone for voiceovers.

Enabling Device Permissions

To Enable Device Permissions, go to your Device Settings > Privacy > Photos, Microphone and Camera. Open each of those options and switch the toggle to the ON (green) position.

Category: Troubleshooting

Can’t find what you’re looking for or want to scehdule a demo?